Tenant & Resident Management

Tenant and Resident Management That Builds Trust

Give tenants and residents a simple way to raise requests, keep them updated at every step and resolve issues fast across every building.

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Easy requests
Clear updates
Faster resolution

Residents Expect Fast, Visible Service

Plumbing, air conditioning and lighting requests arrive every day, and residents want to know who is on it and when.

Daily requests
Many units
Shared spaces

Every Request Tracked to Resolution

Fleet turns each request into a work order with a clear status, so residents, managers and technicians share the same view.

A Better Living and Working Experience

From the first request to closure, service residents and tenants can follow.

Simple Request Submission

Requests arrive by email, through your tenant portal or from the front desk, and become work orders automatically.

Email to work order with Fleet Mail
Tenant portal integrations
Front-desk logging in seconds

Front of house

Front Desk, Security and Maintenance in Sync

Role-specific views give concierge, security and maintenance teams exactly what they need to act quickly.

Views tailored to each role
Requests logged at the front desk
Handover notes shared across shifts

Shared spaces

Shared Assets in Top Shape

Scheduled tasks, real-time alerts and audit trails keep lifts, pumps, fire systems and amenities running.

Preventive schedules for shared assets
Real-time alerts for faults
Audit trails for every visit

Modern residential buildings with landscaped gardens

Service

Hospitality-Grade Service

Housekeeping, cleaning and maintenance run on schedule, so every space is ready for residents and guests.

Cleaning and housekeeping schedules
Checklists with photo proof
Service standards across buildings

Results

Measurable Results at Every Site

Property and facility teams use Fleet to reduce reactive work, onboard quickly and keep operations running.

Up to 40%less reactive maintenance
Under 7 daysto onboard your team
99.99%uptime, backed by SLA
20+integrations with your stack

Why Teams Choose Fleet

Fleet is purpose-built for multi-site real estate and facility teams, with configurability at its core.

Flexible
Workflows, rules and dashboards configured by property, region or portfolio.
Intelligent
RunnerAI and rule-based predictions point every team to what needs attention next.
Collaborative
In-house teams, vendors and managers share one live record on any device.

Technician installing a fixture with a drill — Property Ops LeadMixed-Use Development

One Platform for Every Industry

Fleet adapts to the assets, teams and standards of your sector.

Fleet Integrates with Your Stack

Connect accounting systems, ERPs, building management systems, tenant portals and access control through 20+ integrations and an open REST API.

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Frequently Asked Questions

How do tenants and residents submit requests?
Requests arrive by email with Fleet Mail, through your tenant portal via integrations, or from front-desk and security staff, and each one becomes a work order.
How are residents kept informed?
Fleet keeps everyone in the loop from the initial report to job closure, with updates as the job moves forward and photo proof when it is done.
Can we track maintenance by unit?
Yes. Fleet keeps maintenance history and costs for each unit and shared asset, across every building and zone.
Can boards and committees see performance?
Yes. Share read-only dashboards with building committees and boards, with resolution times and spend by building.
Does Fleet work for commercial tenants too?
Yes. Fleet supports residential communities, offices, retail and mixed-use developments in one platform.

Glass high-rise office towers against a blue sky

Run Every Site with Confidence

Get a guided walkthrough of how Fleet brings your teams, assets and vendors together, tailored to your portfolio.