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Fleet Mail

Every Email, a Tracked Job

Fleet Mail turns requests from tenants and vendors into work orders the moment they arrive, and keeps everyone informed with automatic email updates.

Requests Arrive from Everywhere

Tenants, vendors and staff send requests, quotes and updates to shared inboxes, and each message holds part of a job.

  • Tenant requests
  • Vendor quotes
  • Shared inboxes

Fleet Mail Brings Them Together

Every email becomes part of one structured record, with the right team assigned and everyone kept up to date.

Keep Every Conversation Moving, in One Place

Requests, replies and approvals flow through one record your whole team can see, while tenants and vendors keep using the email they know.

Shared inbox

One Organized Queue

A shared inbox becomes an organized queue, with every request logged, prioritized and assigned.

  • Each request logged with sender, attachments and location
  • Duplicate requests grouped into one job
  • Response times tracked against your SLAs

Email to work order

Requests Become Work Orders Instantly

Each email turns into a work order, and every reply is added to the job history so the full conversation stays in context.

  • Photos and documents attached to the work order
  • Smart routing by site, category and priority
  • Replies kept on the job history automatically

Approvals

Approvals in One Click

Managers approve or reject costs straight from the email, and the job moves on automatically.

  • Approval requests sent to the right approver
  • One-click approve or reject from the inbox
  • Every decision recorded on the job

Updates

Everyone Stays Informed

Fleet sends the right message at the right time, so teams, vendors and tenants always know what comes next.

  • Assignment and due date notifications
  • Escalations as deadlines approach
  • Completion summaries with photo proof

How it works

From Inbox to Resolved Job

  1. 1

    Receive

    Tenants and vendors email your maintenance address as usual.

  2. 2

    Create

    Fleet Mail turns each email into a work order with its photos and location.

  3. 3

    Route

    The job goes to the right team or vendor by site, category and priority.

  4. 4

    Update

    Everyone receives progress, approvals and completion emails automatically.

Built for every sender

Email That Works for Everyone

Tenants and vendors keep using the email they know, while your team works from one structured, trackable record.

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Connect Your Entire Operation

Fleet Mail is part of the Fleet platform, so every email links to your assets, documents, workflows and reports.

  • Everyone on the same record

    Tenants, vendors and staff follow one job, with every message in context.

  • A clear view of every request

    See volumes, response times and open requests across every site.

  • More time for real work

    Automatic logging and updates give your team time back for on-site work.

A Solution for Every Property Type

From residential communities to logistics hubs, Fleet Mail fits the way each property communicates.

  • Shopping malls and retail
  • Hospitality and F&B
  • Shipping and logistics
  • Residential communities
  • Commercial offices
  • Mixed-use developments
  • Schools and campuses
  • Vehicle fleets

Built to Integrate

Fleet Mail works alongside Fleet’s 20+ integrations, including tenant portals, finance tools and building systems.

See all integrations

See Fleet in Action

Book a walkthrough and see how Fleet brings every site, asset and work order into one place.